FAQs

How do we get in touch with you?

We have just rolled out a customer support service that will allow us to help you better. Please visit our Helpdesk here.

Preorders

What is a preorder and why do you do this?

A preorder means you are ordering a product that is not immediately available in our warehouse but is in the process of being crafted by our artisans in Mexico. We offer preorders to ensure that each pair of shoes is made specifically for you, minimizing waste and supporting our slow fashion model. Preorders typically take 3-4 weeks to ship, but we aim to ship them as soon as they become available.

Sales and Discounts

All items purchased within a sale period are final sales. 

Some items on sale are also a preorder which means they will be shipped at a later date.

Discount codes are not redeemable when a shoe is already discounted.

Shipping

How long does it take to process a purchase?

Processing time varies depending on whether the item is in stock or a preorder. In-stock items typically take 2-3 business days to process, while preorders take around 3-4 weeks due to the artisanal nature of our products.

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How long does it take to arrive?

Once shipped, delivery time depends on your location and shipping method chosen at checkout. Standard shipping within the U.S. usually takes 5-7 business days. Expedited shipping options are also available.

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Can I pay for an expedite shipping for a preorder?

We suggest you don't, if you're purchasing a product that states it will be delayed, paying for an expedite shipping label will result in higher costs but not in faster delivery. Please keep this in mind when selecting your shipping method.

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Do you offer Free Shipping?

We do not offer free shipping on regular sales, returns, or exchanges, unless specifically stated as part of a promotion (e.g., "Free Shipping"). However, if we make an error with your order, you will not incur any costs to receive the correct pair.

Returns and Exchanges

At Espiritu, we want you to be happy with your item. Therefore, we give you the opportunity to return the item within 30 days of delivery date.

To process your exchange or return, please visit our Returns and Exchange portal here. 

We only request that the goods be returned in the original condition, which means that your purchase remains unworn. Always attach the original packaging, any labels or dust bags if applicable.

EXCEPTIONS

All sale items are final, this includes, but is not limited to, Last Call items, Black Friday, Cyber Monday, Hispanic Heritage Month, End of Season Sale etc.

Discount codes such as 20% off when you subscribe to our website are excluded and can be returned or exchanged.

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What happens if I received a defective pair of shoes?

If you receive a defective or wrongly supplied product, please contact us as soon as possible via our Helpdesk.

If your pair came in defective please contact us within 14 days for a wrongly supplied product.

If you experience a manufacturing defect, you have 100 days from delivry date to submit a claim via our Helpdesk.

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Do you offer free shipping on returns?

We do not offer free shipping on returns. Return shipping labels need to be purchased through our return portal or independently. We strive to keep our prices fair for our customers and artisans by not including hidden costs.

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Can I return my purchase?

Yes, you can return your purchase within 30 days of receiving it, provided that the shoes are unworn and in their original condition. Please use our return portal linked above to initiate the process.

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Can I exchange my purchase?

Yes, exchanges are possible through our return portal. If you’d like a different size or style, you can process the exchange request, and we’ll ship the new pair once we receive the original item.

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When will I get my refund?

If your order was eligibe for a return for refund it takes about 5 to 7 business days after we receive your return before receiving any reimbursement. In exceptional cases, it can take up to 30 days for a refund, which is the maximum time required by federal law.

Fitting

Is it normal to feel them super snug at first?

Yes! Our huarache shoes are crafted to fit snugly at first so they can mold to your foot's shape, offering an extra level of comfort over time. They will soften and stretch slightly with wear, making them incredibly comfortable. If they feel loose initially, they may become too big after breaking in.

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What size should I get? Are they true to size?

• Shoes with a back: Round down if you’re between sizes. For example, if you wear a size 7.5, go down to a 7 to ensure a snug fit. They might feel tight at first, but the leather will stretch to fit your feet within a few wears.
• Slides: Since they don't have a heel, snugness isn’t as crucial. Many customers prefer a longer sole, so if you’re a size 7.5, opt for an 8.

About the Company

How artisanal are your shoes?

Very artisanal! All of our shoes are handmade by shoemaking artisans in Sahuayo, Guanajuato, one of Mexico's top shoemaking towns. We work directly with artisans to ensure high-quality materials, fitting, and design while preserving traditional weaving techniques and styles. This artisanal process can lead to longer production times and variations in leather color, which are normal and part of the unique charm of handmade products.

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How do you give back?

Espiritu is a fair trade company, committed to ethical practices and supporting our artisans. Our artisans are paid per pair they make, and we provide a safe and welcoming work environment. We also host events to promote the arts and culture of Mexico. For updates on our events, follow us on Instagram @EspirituCulture or sign up for our mailing list.

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What makes Espiritu superior quality?

Our shoes are made with traditional techniques that represent Southern Mexico. Espiritu ensures superior quality by implementing strict controls over sizing, color, and material standards for a long-lasting fit. We add three layers of cushioning to our insoles, incorporate arch support, and use genuine leather and vegetable-based dyes to provide an ethical and comfortable shoe experience.

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Who owns Espiritu?

Espiritu is owned and operated by Francisco Alvarez and Oscar Yapor, both proud Mexican citizens dedicated to preserving traditional arts and supporting artisan products. They bring their lifelong respect for craftsmanship and Mexican heritage to every pair of shoes we make.